Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Read Before Initiating Your Return:
To complete your return, we require a receipt or proof of purchase.
Its human nature to make mistakes and even though we take every precaution some problems can be trickier than expected. Since your satisfaction is the most important to us please let us know in case you are unsatisfied with our service. We will make sure we set things right. Refund amount shall be directly credited to the credit card or a check will be mailed.
Ques 1. Do you offer a satisfaction guarantee?
Answer: All services from iCOSS come with a 5 day promise of a 100% guaranteed satisfaction. The most important thing to note here is that our 5 day promise is a rolling guarantee that means that the guarantee resets every time after a service call for the same issue.
IMPORTANT: This guarantee does not apply in retrospect. Calling in weeks or months later to say that a problem was never fixed puts us in an impossible situation there’s no way for us to verify it.
Ques 2. I want a refund because I haven’t been using icoss technology’s service.
Answer: This is not a viable claim as there are a number of preventive services that run in the background even though you may not be actively using services from iCOSS, such as hosting space, data backup, live monitoring, 5 day 24/7 assistance. Even though you may not see it, we still optimizing your services and so we recommend an evaluation of the level of services and a downgrade if one is needed.
Ques 3. I was approved for a refund, but I don’t see it in my bank account. Why?
Answer: Typically a refund takes upto 10 to 14 business days for processing, as some banks may take longer than others. In complex cases, your claim might require more investigation and clarification before it can be approved. If you have a question about the status of your refund, just call us any time or email us at care@icosstech.com.
Ques 4. My question wasn’t answered here.
Answer: If this is the case then please call us at 1800-643-9773 or reach out to us via email at care@icosstech.com so that, we may be able to solve any additional inquiries you may have regarding our refunds and cancellation policies.
Cancelling of your membership with iCOSS Technology can be done at any time that you wish. In case you are unhappy with our services, feel free to contact us to talk about your experience. Here at iCOSS we try to provide you our best services so that we may be able to keep you satisfied. Just call us anytime and our customer service team will guide you through the process.Call 1 (800)643-9773 toll-free to contact customer service. Feel free to contact us for any queries you may have. Some frequently asked questions about our refunds and cancellations policies are listed below:
Ques 1. Can I downgrade my membership?
Answer: Absolutely, it is your decision entirely. In case you feel that an alternative plan with a lower service level suits your needs, you can just call us and downgrade your services at anytime.
Ques 2. Can I change the due date for my billing cycle?
Answer: We would be happy to adjust your billing cycle as per your requirement, just call us and let us know your preferred date of billing.
Ques 3. I’m cancelling because I’m on vacation/ traveling or not using your services.
Answer: Just freeze your membership with iCOSS Technology Inc. instead of cancelling as in the earlier scenario and enjoy continued services when you get your account unfrozen. Just give us a call at 1800-643-9773.
Ques 4. I can’t pay for my service.
Answer: If you are unable to meet your monthly subscription, call us and speak with one of our agents. We want to help you find a suitable service level that you are comfortable with and are able to afford. Its best to go through all the options such as downgrading or freezing before cancelling your services.
Ques 5. Is there a cancellation fee and how do I cancel my services?
Answer: We have a standard cancellation fee of $50. Just call us at 1800-643-9773 toll-free anytime to talk to a customer care executive or mail us at care@icosstech.com with your name and phone number as well as your cancellation request along with a time that you can be reached at via the telephone and we will get in touch with you.
It is IMPORTANT that you speak with a customer care executive regarding your cancellation and not send emails to any other email address or leave a comment on our blog as only once you have spoken to a customer care executive your subscription be cancelled.
Ques 6. Can I cancel my service agreement on behalf of my family member?
Answer: We would require explicit instructions from the parent member to go through any request of cancellation. Power of attorney can be provided via email, while expressed consent can be provided verbally over the phone. This is a necessary precaution to protect the legal rights of the member and of the company.
Ques 7. I want to cancel because I never asked icoss technology to contact me in the first place.
Answer: We do not place cold calls. The only way that a membership with us can be started is if you have contacted iCOSS Technology and we will never begin a membership without your expressed consent.
Ques 8. I paid for 3 months service agreement but want to cancel now.
Answer: In case you want to cancel a membership but have some months of service left over, we can issue a refund on a prorated basis. This simply means that after a deduction of the months that you have had the service agreement, we will refund the remainder amount.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 2456 Pathfinder Dr, Burlington, ON L7L 7M3, Canada..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at care@icosstech.com for questions related to refunds and returns.