FAQ’S

We will always offer you a fixed price for the service, for example if you wants to setup any new device or wants any setting change. In the event we guide you over the phone/email/chat/On sight, first we charge $49.99 as a one time charge which is waived if you go ahead for any service or purchase a new product from us. We don’t want you to have any nasty surprises; we want you to know exactly what are the charges for the service, repair or new product.

1. Yes, absolutely. We may be new but iCOSS as a company make sure all their technicians are well trained and ready to deal with your technical problems with care and understanding. There are thousands of success stories behind it. iCOSS Technology cautions against personalized support for all its users. In addition to helping individuals, we support a variety of small businesses. We at icoss pride ourselves on helping individuals and businesses improve customer satisfaction, reduce returns, ensure their end products are delivered to their customers in a timely manner , and improve their services without any technical glitches or bugs.

    

2. At iCOSS we strive to provide the range of services that all our users need, so with this in mind we have developed technical support programs to ensure we meet your broad and ever-growing needs . . . .

    

3. Registered with the Canadian government, icoss is a fully legal and reputable company. As your technician uses the latest technology solving whatever problem many people are having for you be it small or big. With strict quality control iCOSS are quite reliable. We pride ourselves on handling every issue on every platform and devices to give you complete 100% satisfaction.

Providing personalized service is at the top of our list; You will speak directly to the person helping you via phone/chat/email/on-sight so you can explain the situation in more detail. We turned problems around quickly, took nothing to service centers and took 5+ days for service. We don’t charge for upfront costs, you’ll just pay when the service is complete and you’re happy with it.

We understand that your data and security are very important, which is why we take care to provide you support as safely and securely as possible. We look to instill confidence in you so that you can take advantage of our reliable support service. Our specialists go through rigorous selection processes and have extensive knowledge of a wide range of computer/printers hardware and software. We work effortlessly to ensure that your PC, Printers, Firewall, connected devices and peripherals are completely secure, protected against all the latest security threats and bugs. We pride ourselves on providing customer satisfaction 24/7, 365 days a year anytime, anywhere, anytime.

Our technical support includes:

1. Diagnosing and troubleshooting hardware.
2. Fixing software bugs.
3. Updating drivers and security software to protect you from online threats.
4. Solving connectivity problems.
5. Optimizing the speed & performance of your PC, Printers, and other computing devices.

We accept checks through PayPal, online transfers to our bank accounts and all popular credit cards including Visa, MasterCard, Discover and American Express.

We at iCOSS, first understand the cause of your device issue, then provide all required hardware and software faults repair the same throughout the service period you choose. We believe in providing Products, Repairs and Support Services regarding individuality will be provided and we understand that each user is different. You can contact us through various methods such as phone, email or our online instant chat box, you just have to choose the one that works best for you. This does not affect your legal rights.

We are just getting support means, we help you keep your computers, printers, security systems, and devices up to date out of the box. This helps you customize it to your needs and tastes without worrying about any of the flaws.

iCOSS Technology provides telephonic/on-sight/in-store technology support, installation and configuration consulting at:

1. PC, Printer, Firewall, GPS and Laptop manufactured products.
2. Add-on supply and external peripheral.
3. Factory installed operating systems and software.

Getting help from iCOSS just means you don’t have to worry about your PC, Laptops, Printers and Computing Product problems anymore. We can fix all bugs, problems and faults in your computer, computer equipment and accessories in the comfort of your home.

The services offered at iCOSS help you:

1. Installation and preparation of PC and peripheral products for the appointment you have selected for our support services.
2. Full online support by phone, email, in person, in person or our instant contact chat box with iCOSS certified engineers.
3. Hardware and software problems diagnosed and resolved using your preferred method.
4. A repair and replacement parts service, if necessary after completion of iCOSS technical troubleshooting.

You determine the timing of our support services. For your convenience, we have a list of user friendly plans below:

• 6 months basic cover
• 1 month standard cover
• 2 months standard cover
• 3 months standard cover
• 1 year, for 2 years service (offered on special terms)

We can be contacted at any time, by telephone of your choice, email or any of our instant chat boxes. We are available 24/7, 365 days a year, simply contact our technicians toll-free at 1-800-643-9773 for assistance. If you contact us outside of our business hours, all you have to do is send us a free voice message or leave a message during a offline chat with you (name + phone number + email address + postal address ). Our representative will contact you within a maximum of 2 hours.

Simply put, IT support means that we help you manage and maintain all of your technological devices. For that purpose, we may be contacted in a variety of ways, some e.g.

• Drop us an email and we will send you a helpful response within one business day.
• Our online contact chat box provides a way to instantly contact a certified iCOSS Technician. (Available in selected countries and products).
• We are always available for support by phone and available 7 days a week, 24/7.

Our support team helps you in troubleshooting by phone/chat/email as it relates to any new product or service purchase or any repair or service. It will help you identify and pinpoint the hardware or software causing the problem, so that a solution can be provided if absolutely necessary.

Below are some of the steps you may need to take:

• We will guide you in running diagnostic tests on hardware or software.
• Install and update to latest version of service pack and other software.
• Restore the factory default settings in the device operating systems.

Our certified experts will guide you every step of the way.

For your convenience, we have listed some steps you can take to help our experts understand the problems:

1. You must provide our technicians with a service tag and a copy of your product. (If you don’t know what a service tag is, click on What is a service tag.)
2. You should look for the problem item when talking to an iCOSS representative.
3. Since it is always your responsibility to protect, back up, and restore your device data, it is advisable to keep all backup copies of software and any data as data loss is possible if a hard drive is consumed failure to Replace the hard drive.

Exceptions from iCOSS Technology Support Services are as follows:

1. Accidental damage including spills, drops, electrical surges (Complete Care Accident cover required).
2. Theft (Requires full Care Theft cover).
3. Intentional damage, normal wear and tear, unreasonable or excessive use, acts of God including fire and flood, environmental conditions, act of violence or similar occurrence.
4. Damage by transfer or transport, use other than in accordance with the product instructions, improper voltage selection on the system power supply.

Our Technical Assistant will help you over the Phone, Email, online chat contact iCOSS Technology Inc., no matter where they are in the world.

We offer monthly subscription, 1 month, 2 month and 3 month premium plans. There is a one-time initial fee of $49.99. Monthly plans cost $149.99 (1 month). $199.99 (2 months) and $249.99 (3 months). Hardware and other services are not included.

Yes, there is a limit to the amount of time you can interact with an iCOSS Technician during your entire service plan. When purchasing the service, our representatives will explain everything according to the plan you have chosen. We are there to help you so contact us at any time by phone, email or instant chat box and we will be there for you.

As a member of the iCOSS service plans, we offer support for 3 devices, Macs, Windows, tablets, GPS, or Printers depending on the system you choose.

Support from iCOSS Technology includes spyware and virus removal, software installation, and troubleshooting Computers, Laptops, Desktops, Printers, GPS, Firewall, troubleshooting and hardware issues depending on the system you choose . . . .

The basic setup fee ensures instant coverage on all your PCs, Macs and Tablets, Printers, GPS, Firewall and you will receive your Internet Security Software KEY CODE to keep it virus-free (Terms & Conditions Apply).

Must Read before purchase any services: The information below applies to monthly subscriptions only.

Your payment will be made on the same day of each month, ie. the first day you purchased your support system from iCOSS Technology.

Example: If you buy on January 2nd, you your billing will be done on the 2nd of every month.

But if you purchased a one-time service, there will be no charge. There will be no auto Renewal at all. For any additional services, you should call our support team at 1-800-643-9773.

In such cases, simply contact iCOSS Technology Customer Support at 1-800-643-9773 and let us know what information you would like to update.

Cybersecurity software is a powerful security force, more so than any anti-virus protection.

It also offers additional support for social networking, anti-spam protection, privacy protection and safe web surfing.

Internet security software ensures that all devices you use on a network are secure.